Service and Support

 

APPLIANCE INSTALLATION

We offer to carry out a 'Home Visit' and an inspection, prepare a quote (if possible), deliver and install most appliances.

DELIVERY SERVICE
Professional 'Delivery Service' using our own 7.5 Ton purpose built lorry complete with necessary handling equipment. Our 'Team' have been delivering for Robeys for over 20 years.

Robeys Service and Support Team

APPLIANCE SERVICING
Servicing of most appliances supplied and installed by Robeys including solid fuel, wood burning, natural gas and LPG.

CHIMNEY SWEEPING
Robeys now offer a 'Chimney Sweeping' service.

This service is available preferably at the same time as a stove / appliance service or separately.

WOOD FUEL
We supply Bulk Bags of Kiln Dried Logs - ready to burn - delivered, or you can collect. (See our Fuel/Storage section for more details).

FUEL STORAGE
We offer various storage solutions including Log Stores which can be delivered and stocked up with logs ready for use. (Subject to availability and time of year).

DOOR REPAIR / REFURBISHMENT SERVICE
We carry out door refurbishing including re-roping, re-glazing etc (selected models only).

SPARES & ACCESSORIES
Many customers find it cheaper, easier and safer to visit our Spares Department at Robeys where you will be greeted by our friendly Spares Coordinator – Liz Key. Liz has over 20 years experience and knowledge within this field and we have thousands of spares in stock and many more can be ordered.  

Robeys Fireplace and Stoves Spares


OUR PROMISE TO YOU

Robeys have built an enviable reputation as one of the leading suppliers of distinctive fireplaces, stoves, cookers and refrigerators in the UK. Our passion for searching out the finest products is matched by our dedication to provide unbeatable levels of personal service to our valued customers.

We promise to always provide the best advice and guide you towards products that will perfectly match your expectations in terms of quality, performance and budget. Our technical teams will expertly guide you through any issues regarding installation and answer any questions regarding operation and maintenance.

Last but not least, we really value your custom. We work on a very simple business principle, if we can deliver products and services that totally delight you then you’ll tell other people about us and you’ll probably come and buy from us again.

This principle drives everything we do.

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