INSTALLATIONS AND SERVICING

WHO ARE WE? ….

The installations team here at Robeys consists of employed Fitters, service engineers, coordinators and surveyors.

Our friendly team are fully qualified and come equipped with specialist knowledge in wood and gas fire installations. This is supported by an installations department that has been running for over 25 years and combines over 50 years in fire installations.

Once you purchase from us you will enjoy a quality product fitted to an unrivalled high standard. We will be there to support you through the life of the stove, always ready to take your call with any service queries or concerns and our in house spares department will be happy to see you and give advice on anything you may need.

                

Stages of Installations

CALL IN TO SEE US ….

We are more than happy for you to call in to our showroom at any time, or you can always book ahead if you prefer. It will be really helpful if you could bring some information with you, this will help us speed up the process and help us give you a more accurate idea of what can be done.

 Room Sizes                                            (this helps us to guide you to the appropriate stove output)

 Photos                                                     (inside and outside photos help us to see where you want the stove and how we will fit it)

 Inspiration photos/magazines       (this will help us understand the final look you want)

                  

HOME VISIT ....

We will arrange for one of our surveyors to visit you at your property to complete a full installation survey. This service is free of charge. We will inspect things like:-

  • Feasibility of desired location of stove
  • Chimney/Flue requirements
  • Access to roof (scaffolding or easi-dec)
  • Finishing required such as render or hearth requirements
  • Preferred timings                                                                                                                                                                        

We can liaise with builders and/or designers if you need us to.

                

QUOTE ….

Following our visit we will provide you with a written quote which will include:-

  • A breakdown of all the costs of the installation
  • Your chosen appliance specification
  • Checklist of things to be done before installation

        

NOTE: Scaffolding may be required and can be included in the quote but isn’t as costly as you may think. We adhere to current health and safety guidelines, not only to keep our fitters safe but to approach your property in a way that prevents unwanted damage. We also have our own easi-dec system which can sometimes provide the access we need.

We will return the quote for you to review via post or email. If you can return to us the ‘Acceptance of work’ form along with the initial deposit payment, we can book a date in the diary to come to install your appliance.

Most installations take between 2-4 days, depending on the complexity.

 

Robeys is a long established company and we pride ourselves on providing high quality installation service using the most suitable materials. We know you may find cheaper quotes but are they the same in detail? And will they provide the long length of service you expect from your stove? Feel free to come back to us with other genuine quotes and we will happily discuss this with you.

             

INSTALLATION DAY ….

On the morning of your installation day our fitters will arrive with everything they need to get started on your installation. Of course anything you can do to clear the room will be a help, but our guys will bring plenty of dust sheets and protective flooring to keep things as clean as possible.

   

                 

THE FUTURE ….

Yes, we see our relationship with you as a long term commitment. We will be a phone call or email away if you need any help or advice:-

  • General tips and advice on stove usage and fire lighting
  • Breakdown or warranty issues
  • Servicing and Maintenance

      

Just pop over to our ‘Contact Us’ tab for details.

             

SERVICE / SWEEP REQUEST FORM ….

It’s no secret that regular maintenance of your stove and flue will ensure the best performance, longevity and safety of your appliance.

At Robeys we can book you in for a service and/or sweep. We generally do this in the spring and summer ensuring your appliance is fit and ready to be used at the start of the colder months.

We currently recommend that service and sweeps are carried out annually, so please fill out the contact form or give us a call to book your next service in.

APPLIANCE SERVICING / CHIMNEY SWEEPING - Make Enquiry >

             

HEAT OUTPUT CALCULATOR ….

Please use this calculator to give you an idea of the suggested heat requirement needed for your room in kW

This is just a rough guide, factors such as the number of outside walls, the size of windows and whether they are double glazed, the age of the home etc., can all influence the heat requirement.

Enter the room sizes in the boxes specified and then click the "Calculate" button.

This gives an approximate output for use as an initial guide in selecting an appliance based on an outside temperature of -1°C and a room with average insulation.

We suggest you use this as a guide only and the site visit will be the most accurate way to understand which stove is the most suitable.