Payment, Delivery & Returns


Payment Policy

Accepted Methods of Payment:

BACS / CHAPS / Cleared UK Cheques


Payment Policy

Accepted Methods of Payment:

BACS / CHAPS / Cleared UK Cheques / Chip & Pin / Cash

Credit Card Charges:

2% for Mastercard and Visa. 3% American Express.

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Please note: We do not store credit card details nor do we share customer details with any 3rd parties.


All orders for goods in stock are shipped as soon as possible. Monday - Friday 8am - 5pm. (Small items).

Larger items which require carriers or specialised delivery services, delivery times on request.

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Shipping is to UK and Ireland. For shipping to all other countries, please phone or email for an accurate shipping cost.


How To Return An Item

If there is a problem with your order, please contact us before returning an item so that we may help to resolve any problems you may have.

If you would like to return your order,  it must returned within 14 days of delivery.

Restocking charges may apply, bespoke or customised items may be non-returnable.

Check the Conditions of Sale on your order.

1. Return items to:

Robeys Ltd,
Goods Road Industrial Estate,
DE56 1UU

2. Include in your package a signed letter stating the reason for your return and the order number. Returned goods must be unused and should be packed as not to be damaged in transit.

3. Return postage / shipping costs are to be paid by the customer.


Cancelling an Order Prior to Delivery

If you would like to cancel an order (if not specially ordered), please email us at quoting your order number and the parts of your order you would like to cancel. If the order has not yet been shipped it will be cancelled and a full refund will be given.

Please read our full Terms & Conditions

If you have any questions about your order, please contact us on 01773 820940