What information do we collect about you?
We may collect the following information:
We collect information about you when you register with us, make an enquiry or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected by using cookies.
How will we use the information about you?
How long will we store your information?
We will store your information for different periods of time depending on the purpose that we have it.
For example, we will store information about an installation or purchase of a stove or technical components for 15- 20 years for warranty purposes and for hetas/gas safe compliance, but we will only store enquiry information for 1 year unless you have given us consent to store your details for marketing purposes.
Please contact us at the address below if you wish to know how long your specific information will be held.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or post. We my use this information to customize and improve our website and services.
We do not share your information with any other companies for marketing purposes.
You may choose to restrict the collection or use of your personal information, when you are asked to complete a form either on the website or in our documentation, Just look for the box that you can tick to indicate that you do not want the information to be used for direct marketing purposes.
You have the right at any time to stop us from contacting you for marketing purposes.
Access to your information and cookies
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please write to us at the following address.
We may make a small charge for this service if excessive requests are made.
We want to make sure that your personal information is accurate and up to date.
You may ask us to …
Cookies are text files placed on your computer to collect standard internet log information and visitor behavior information. This information is used to track visitor use of the website and to help us improve our website, by understanding customer needs.
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.
How to contact us