Privacy Policy

Privacy Policy

This privacy policy explains how ‘we’ Robeys Ltd use any personal information we collect about you when you choose us to provide a service for you. You may speak with us via telephone, post, email, and website or of course face to face in our showroom.

 

Topics:

  • What information do we collect about you?
  • How will we use this information about you?
  • Marketing
  • Access to your information and correction
  • Cookies
  • Changes to our privacy policy
  • How to contact us

 

What information do we collect about you?

We may collect the following information:

  • Name
  • Address
  • Email address
  • Payment Details
  • Other information relevant to customer surveys and/or offers

We collect information about you when you register with us, make an enquiry or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected by using cookies.

How will we use the information about you?

  • We collect information about you to process your order or to action your enquiry and if you agree, to contact you by post, email or telephone.
  • We may use your information, with your agreement to arrange a home visit and should you have a stove installed by us, we would use your information to allow our fitters to find you on installation day.
  • We may need to share your address with our in house delivery drivers or third parties such as external delivery, scaffolding or skip hire companies for the purposes of locating your property in order for us to carry out the work you have asked us to do.
  • We may also use your information to gain a certificate of compliance for your installation from HETAS or Gas safe. This documentation is a regulatory requirement to demonstrate that the installation complies with the relevant building regulations, and is used to record your installation. This self-certification takes the place of a Local authority building process and can be required to validate your home insurance and will be required in any home selling process.
  • We will keep your information to be able to contact you in the event of warranty issues or safety recall.
  • We may need to take your credit/debit details at your request in order to take payment for the services we have provided. We DO NOT store this information. Your card details will be processed as soon as possible and then destroyed by shredding or burning as per our privacy policy.
  • We may use your information to contact you to let you know about our service and sweep facilities and to remind you when your service is due. 
  •  

How long will we store your information?

We will store your information for different periods of time depending on the purpose that we have it.

For example, we will store information about an installation or purchase of a stove or technical components for 15- 20 years for warranty purposes and for hetas/gas safe compliance, but we will only store enquiry information for 1 year unless you have given us consent to store your details for marketing purposes.

Please contact us at the address below if you wish to know how long your specific information will be held.

Marketing

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or post. We my use this information to customize and improve our website and services.

We do not share your information with any other companies for marketing purposes.

You may choose to restrict the collection or use of your personal information, when you are asked to complete a form either on the website or in our documentation, Just look for the box that you can tick to indicate that you do not want the information to be used for direct marketing purposes.

You have the right at any time to stop us from contacting you for marketing purposes.

 

Access to your information and cookies

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please write to us at the following address.

Robeys Ltd,

Goods Road,

Belper, Derbyshire

DE56 1UU.

 

We may make a small charge for this service if excessive requests are made.

We want to make sure that your personal information is accurate and up to date.

You may ask us to …

    • Correct information you think is inaccurate.
    • Restrict use of your information. (Such as to prevent the use for marketing purposes.)
    • Remove information. Your right to ask us to delete your information will depend under which lawful basis we are processing your information.

 

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behavior information. This information is used to track visitor use of the website and to help us improve our website, by understanding customer needs.

For further information visit www.aboutcookies.org.uk or www.allaboutcookies.org.uk.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

 

Other Websites

Our website contains links to other websites of interest. This privacy policy only applies to this website so when you link to other websites you should read their privacy policy.

 

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page.

 

How to contact us

Please contact us if you have a question about our privacy policy or information we hold about you:

  • By email: info@robeys.co.uk
  • Or write to us at: Robeys Ltd, Goods Road, Belper, Derbyshire, DE56 1UU